Post-Convention Seminar 3

Top Performing FISH!

The man who brought you FISH! A Remarkable Way to Boost Morale and Improve Results, and the FISH! Philosophy now brings you Top Performer: A Bold Approach to Sales and Service. While FISH! focused on morale, quality of work life, productivity and motivation, Top Performer explores the most powerful resource available to any manager; natural energy. It has been well documented by the Gallop Organization that making an emotional connection with the customer is more important to customer retention than good customer service and Top Performer is your guide to engaging customers and colleagues in a way that creates an authentic emotional bond.

Drawing on the tradition of court jesters, buskers and street performers, all of whom would starve if they didn’t understand the laws of energy, Top Performer presents an elegant set of guiding principles that any manager should find useful. Steve has teamed up with a PSP (professional street performer Carr Hagerman) to write this book and develop this program. If you found FISH a helpful metaphor for improving the quality of life at work and thus positively impacting recruitment, retention, morale and productivity; you will find that Top Performer seamlessly connects with the FISH! Philosophy while introducing a unique set of ideas.

In the spirit of Peter Drucker’s last book, The Effective Executive in Action, this highly engaging and interactive half-day seminar will be light on theory and heavy on practical ideas and useful insights. Join us for the Australian Premier of Top Performing FISH!, a seminar that takes the very best from two great concepts.