Post-Convention Seminar 1

Leading in a Professional Services Environment

The goal of this workshop is to give you, as a participant, the opportunity to reflect on your role as a leader in a professional service environment, and to consider how you can have maximum beneficial impact on your practice or firm.

David Maister will conduct this workshop entirely by discussion rather than as a series of formal presentations.

The program will be broad in scope, in order to address the variety of issues faced. A major theme will be the need to achieve a balance in managing the practice between achieving good (short-term) income statement results and building a strong, sustainable practice with an excellent balance sheet, satisfied clients, happy employees and a sound reputation.

The agenda will include the following topics:

1. The Practice Leader’s Role.
2. Creating a Strategy for the Practice.
3. Profitability Improvement.
4. Managing the Business Development Effort.
5. Client Service Planning.
6. Organisation of the Practice.
7. Specialisation of Industry or Function.
8. Human Resources.
9. Dealing with other Partners.
10. Getting and Using Information.