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Concurrent A4
A Different Approach to Learning: Corporate Express Case Study
AIM’s training philosophy is based on a combination of understanding ‘what to do’ and ‘how to do it’. This presentation focuses on the training partnership between Corporate Express and AIM and presents a case-study on how the management training was developed, implemented and evaluated.
In 2005 Corporate Express Australia Limited invited AIM to develop a management training program for 160 staff across Australia. This program is targeted at frontline and operational staff, involving supervisors, team leaders and business unit managers. This comprehensive program (based on the accredited Frontline Management Program) was delivered throughout 2006 and will conclude in late 2007.
The key objective of the management training is to improve productivity and management performance at the frontline/customer interface and to provide real returns to the Corporate Express bottom line. This action-oriented program enables participants to gain personal insights and experiences through self assessment, group interaction, case-studies and problem solving activities.
Formal assessment of training and the acquisition of a qualification is important to Corporate Express. Workplace projects are a central part of the learning process and provide an opportunity to directly apply new knowledge and skills to the workplace. The value adding projects are assessed providing the primary evidence of competence for the Frontline Management Certificate IV qualification.
The presentation of the Corporate Express case-study will be undertaken by AIM’s Organisational Learning Manager and a representative from Corporate Express.
Brad holds a Bachelor of Business with a dual major in Human Resource Management and Workplace Relations as well as a Masters in Adult Education. He has been involved in consulting for the last 10 years, working with a wide range of large and small public and private sector organisations.
Prior to this broad based consulting work, Brad was employed in a number of public and private sector industries including construction, insurance, service, transport and education. He has held both line and staff senior management positions. He has also owned and operated an international tour business that required periods of overseas employment in Indonesia and Hong Kong.
Brad has over fifteen years experience researching, designing, presenting and evaluating corporate training programs. He has facilitated for both Corporates and Universities. He is a recognised expert in the areas of front-line and senior management, human resource management, performance management, project management, staff selection, and workplace training and assessment.